Llive text chats
The results include reduced shopping cart abandonment, increased online sales and larger average order sizes."We live in a digital world, and our customers are increasingly starting to seek information and purchase products and subscriptions online.Multilingual solution Support all the languages your customers speak.
Shorter wait times combined with faster resolution means a better bottom line for your company and greater satisfaction for your customers.
We can manage 5-6 chats in the time it takes to conduct one telephone conversation." - Stephan Rosenkilde, SAS Read the Case Study (PDF) Nearly all businesses are feeling pressure to keep up with changing market demands and developments.
At the same time innovations in social media have brought about a change in customer behavior – more and more, customers are online, on the move, texting and chatting in real time for both business and pleasure. Meet tomorrow’s needs today Live Guide is super scalable and you only pay for what you need.
Banks, insurance companies and other financial institutions worldwide have turned to Netop Live Guide to help them engage customers, increase retention and differentiate their services.
"We are now at the point of developing the video chat-based part of our customer service in the more specialized aspects of our business, such as portfolio management and private banking." - Thomas Egede Kragh, Nykredit Read the Case Study (PDF) "We would recommend Live Guide to others - and, in fact, have - based on our experience, which has been outstanding." - Heather Fixler, AVP for Project Management, First Savings Bank Northwest Read the Case Study (PDF) Local government agencies from fire departments to social service and healthcare centers are increasingly turning to Netop Live Guide to provide an online channel to improve citizen access to services."Netop Live Guide has completely transformed the whole job seeking experience by unlocking more opportunities for job seekers, as well as employers." - Pascale Woodruff, Project Coordinator, European Commission Read the Case Study (PDF) Netop Live Guide has helped a wide range of companies to sell their products and services more effectively online.
Service teams and contact centers choose Netop Live Guide for greater service efficiency, increased sales and improved customer satisfaction.